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Shipping & Returns

Terms & Conditions

By using skboutique.co.za, the user has unconditionally accepted the terms and conditions of use as given here under and/or elsewhere in the site.

In order to use the skboutique.co.za, the user have accepted the following terms and conditions given below. We reserve the right to add, delete, alter or modify these terms and conditions at any time.

  1. The user may carefully read all the information on products and services as provided in relevant sections.

  2. All products are checked, screened and assured by the us to ensure that the products are of the standard, quality, design, composition, style or model that they are representative of.

  3. The prices and availability of products are subject to change without prior notice at the sole discretion of SK Boutique

  4. Request for cancellations of orders once placed on SK Boutique shall not be entertained.

  5. No refunds nor store credit will be given once orders have been placed and have been paid for.

  6. We reserve the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The payment shall be refunded and the user shall be informed of the same.

  7. If a non-delivery or late delivery occurs due to a mistake by the user (i.e. wrong or incomplete name or address or recipient not available) any extra cost spent by SK Boutique for re-delivery shall be claimed from the user placing the order.

  8. The User agrees to give accurate, authentic and true information that skboutique.co.za reserves the right to confirm and validate the information and other details provided by the user at any point of time. If any such user details are found not to be true wholly or partly, skboutique.co.za has the right in its sole discretion to reject the registration and debar the user from using the services of SK Boutique and / or other affiliated websites without prior intimation whatsoever.

  9. skboutique.co.za will not be liable for any type or kind of credit card fraud. The liability to use a card fraudulently will be on the user and the ones to 'prove otherwise' shall be exclusively on the user. The user must exclusively use his/her own card on the site.

  10. skboutique.co.za shall not be liable for any delay/non-delivery of ordered goods by the vendors (trade organizations, manufacturers / shops etc.), flood, fire, wars, acts of God or any cause that is beyond the control of us.

  11. The User certifies that he/she is at least 18 (eighteen) years of age or has the consent of a parent or legal guardian.

  12. skboutique.co.za shall not entertain any complaints after 15 days, once the order is delivered.

  13. If the user has any question, doubts or confusion in regard to any of the terms & conditions set out herein he should seek clarifications from us through email: skboutique.za@gmail.com and should wait for a written clarification before using the service.

  14. If a non-delivery or late delivery occurs in any case then skboutique.co.za is not liable to pay / refund any amount more than order value of customer.

  15. Products images are just for reference only, actual product colour, fabrics and designs may vary from original product.

Shipping Policy
  • We deliver to all and any postal address around South Africa. Courier companies do not deliver to P.O.Box address, so we request you to provide full street address with pin code / zip code.

  • To ensure that no disputes arise due to this, kindly make sure that someone is there to receive the package when courier delivery is attempted. 

  • No deliveries are made on Saturdays and Sundays in most countries where 5 day work culture.

  • Further deliveries are generally made during normal working hours of courier companies and these vary from country to country.

  • Please note that there are no shipments made from the store on Sundays and public holidays as our logistics partner, does not make any pick-ups on those days.

Calculating shipping cost

  • Shipping cost is not built in each items price. You get the benefit of reduced shipping cost on each additional item. Fair & transparent shipping rates.

  • If you ordered two or more items, you may receive them in multiple boxes on different days, because of varying item availability and shipping locations. Often, products will be shipped separately from one another for added safety in transit, so you may receive more than one delivery to your address.

Transit Risk

  • SK Boutique will not responsible for lost and stolen packages or any full or partial damages to the package after being left at customer's address by postal / courier agency. 

Shipment and tracking details : 

  • We will send you an email/ SMS regarding the shipment of your order, as soon as the items are handed over to the Courier. These alert emails/ SMS will contain the tracking number and courier companies website details along with expected date of delivery.

  • Tracking numbers for orders shipped might take 24 business hours to become active on the courier websites. 

  • Address change requests : 

  • Incorrect or incomplete address

  • Packing method

Time to Ship:

  • For each item we have mentioned time to ship along with the item image. These are indicative & approx values

  • What if any Delays

  • We at SK Boutique ate not held liable for and items that are delayed in transit

  • What happens if my order is lost in transit ? 

  • We at SK Boutique ate not held liable for and items that are lost in transit no are we held liable to provide you with a refund/ store credit on the items ordered.

Returns & Refunds 
  • Quality products that are priced at an honest value and backed by the best customer service possible. Our customers will remain our focus in the future. We will take care of each customer, one at a time, each time we hear from him or her. After all everything is about… Emotions and Expressions...

  • While we are committed to maintaining a long-lasting relationship with our customers by providing them 100% satisfaction, we are unable to accept returns or exchange of customised products. We are always looking forward to give you the best of products at the best of prices and with the best of hopes.

Return & Refund Terms and Conditions:​

  • Please note that we are not accepting any returns for stitched clothing, including Stitched Salwar Suits,  Stitched Sarees & Stitched Sarees with custom blouse.

  • Return requests regarding strains or damage faults need to be filed within 24 to 48 hours of product delivery. In these cases you will also need to send an image of the product, a digital copy of the invoice of the product.

Privacy Policy
  • We take your privacy seriously, and we want you to know how we collect, use, share and protect your information.

INFORMATION WE COLLECT

  • Information You Give Us

  • We receive and may store any information you enter on our website. For example, we collect information from you when you place an order, create an account, call us with a question, create a Wish List, write a review, or use any of our services.

The information we collect from you includes things like:

  •  Your name

  • Your mailing address

  • Your e-mail address

  • Your phone number

  • Demographic and lifestyle information, such as age, and product preference

  • Location information

  • It may also include information you give us about other people, such as the name and address of a gift recipient, or the name and contact info of a Friends & Family.

  • Information from Other Sources

  • We may also receive information about you from other sources, including third parties that help us update, expand and analyse our records and identify new customers.

  • Automatic Information

  • Like many other websites, we also collect information through cookies and other automated means. Cookies are commonly used by websites to save data on your computer. The information we collect from cookies may include your IP address, browser and device characteristics, referring URLs, and a record of your interactions with our websites. We use cookies to create a more personalized shopping experience on our websites. This cookie may facilitate the tailoring of advertisements and offers to you, sometimes in connection with interest-based advertising.

  • To help us understand and enhance our interactions with visitors to our websites, we may permit web analytics providers to collect information on our websites using automated tools like cookies. We also may share personal information with those providers. We may have similar arrangements with interest-based advertisers. Interest-based advertising is covered in more detail below.

Location Information:

  • Our website may collect certain information such as the type of device you're using or your specific location to help your shipping cost.

How we use the information that we collect:

  • We use the information we collect for things like:

  • Fulfilling orders and requests for products, services or information

  • Processing returns, exchanges and layaway requests

  • Tracking and confirming online orders

  • Delivering products

  • Marketing and advertising products and services

  • Conducting research and analysis

  • Establishing and managing your accounts with us

  • Communicating things like special events sale.

  • Identifying you on our websites and tailoring advertisements and offers to you based on your interactions online.

  • Facilitating interactions with SK Boutique and others, such as enabling you to e-mail a link to a friend

  • Operating, evaluating and improving our business

 

Data Retention:

  • We will retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.

 

How we use the information that we collect:

  • Sk Boutique does not sell, rent or trade your personal information to third parties.

We may share your information with third parties to perform services on our behalf such as:

  • Fulfilling orders

  • Delivering packages

  • Sometimes we may be required to share personal information in response to a regulation, court order or subpoena. We may also share information when we believe it's necessary to comply with the law. We may also share information to respond to a government request or when we believe disclosure is necessary or appropriate to protect the rights, property or safety of SK Boutique, our customers, or others; to prevent harm or loss; or in connection with an investigation of suspected or actual unlawful activity.

  • We may also share personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.

 

How we protect the information that we collect:

  • Whether you are shopping online or in our stores, we use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. SK boutique cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

Have any questions? 

  • If you have any questions about our Privacy Policy, we'll do our best to answer them. Please contact us at skboutique.za@gmail.com/ 083 293 5709

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